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I'm facing a problem when I load the game room. What do I do?

If you're having problems loading the game rooms (getting a blank screen, nothing happens when you try to join a table...), we suggest you try one or more of the following:

  • Make sure you're logged in correctly to the play site, as per the instructions in the previous question.

  • Make sure you have a good Internet connection, by opening another site such as Google or Yoopi. If the other site doesn't open, then probably you don't have a good connection, and accordingly you better disconnect and connect again.

  • Wait 30 to 60 seconds for the game room to load, during which the page might appear blank. This time varies depending on the speed of your Internet connection.

  • If it's the first time you're accessing the game on the computer you're using, the load time will take longer, as downloading the game applet will require around 3 minutes.

  • Close all your browser windows, and then restart your browser (Firefox, Chrome, Internet Explorer, Safari...).

  • Make sure your computer has a Java-enabled browser. To do so, Click the 'Help' menu on your browser, and then select 'About'.

  • Make sure that Java and JavaScript are fully enabled in your browser. Click for details.

  • Download latest version of Java program:

  • Make sure that Cookies are enabled in your browser. Click for details.

  • Clear Cache in your browser (Temporary Internet Files). Click for details.

  • Update the game program file on your computer. Click for details.

If you continue to face problems or need more technical help, please visit the play site Help Central:

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